Velmorasa™ is committed to preparing and dispatching accepted orders as quickly as reasonably possible.
Orders are reviewed for item availability, delivery details, and preparation requirements before dispatch. Some products may be shipped separately when an order contains multiple items, different package sizes, or products stored at different fulfillment locations.
Customers are responsible for providing a complete and accurate delivery address. Velmorasa™ is not responsible for delays, failed delivery attempts, or additional costs caused by incorrect, incomplete, or inaccessible address information.
Once an order has been dispatched, available tracking information may be sent to the email address supplied with the order. Tracking activity can take time to appear after a shipping label is created.
Delivery speed may vary because of destination, carrier capacity, weather, public holidays, customs review, local service interruptions, address access, and other conditions outside our direct control. A delivery estimate is not a guaranteed arrival commitment.
International shipments may be subject to local import procedures, duties, taxes, or documentation requirements. Customers are responsible for understanding requirements that apply in the destination country unless local law states otherwise.
If tracking shows delivery but the package cannot be located, customers should check entrances, parcel lockers, household members, neighbors, and the local carrier before contacting support.
Visible package damage should be photographed before opening whenever possible. Reports concerning missing, damaged, incorrect, or incomplete deliveries should be sent promptly to service@velmorasa.com with supporting details.