What types of products does Velmorasa™ offer?
Velmorasa™ offers home textile products such as blackout curtains, light-filtering curtains, sheer panels, insulated drapes, decorative window treatments, and related fabric-based home accents.
How should I select the correct curtain size?
Measure the width and height of the intended window or door before ordering. For a fuller appearance, the combined curtain width should generally exceed the width of the window. Customers should also confirm whether the listed dimensions apply to one panel or the full set.
Will the product color look exactly like the website image?
We make reasonable efforts to display colors accurately. However, fabric tone may appear different because of room lighting, screen settings, photography conditions, dye-lot variation, and surrounding wall or furniture colors.
Are all curtains completely blackout?
No. Light-blocking performance depends on the specific fabric and construction. Products described as sheer or light-filtering are intended to allow daylight through. Customers should review the description of each item before ordering.
Can I change or cancel an order?
Contact service@velmorasa.com as soon as possible. We will attempt to assist, but changes or cancellations cannot be guaranteed after an order has entered preparation or dispatch.
How do I care for my curtains?
Care requirements vary by fabric. Follow the instructions shown on the product label or product page. Using unsuitable heat, bleach, harsh cleaning agents, or aggressive washing methods may damage the fabric.
What should I do if my order arrives damaged?
Contact us promptly with your order reference and clear photographs of the product, outer packaging, and shipping label. Keep all packaging until the review is complete.