velmorasa™ is owned and operated by Shenzhen Juanyu E-commerce Trading Co., Ltd. | Legal Representative: Tang Yuzhi
Business Address: Room 10C, Building B, Movie Building, No. 2 Guiyuan Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen City | Customer Support Email: service@velmorasa.com
How long does delivery take?
Estimated transportation time is normally 3–7 days after dispatch.
Delivery may be affected by carrier operations, destination, weather, customs procedures, local conditions, or other circumstances outside normal transportation operations.
Are shipping charges shown before an order is submitted?
Yes. Any applicable shipping charge or available delivery option is displayed at checkout before the order is submitted.
Is tracking available?
Tracking information will be provided after dispatch when available.
Can I cancel an order?
Cancellation requests may be approved only before fulfillment begins. No cancellation charge applies when cancellation is approved before fulfillment begins. After dispatch, the standard return process applies.
How long do I have to request a return?
Eligible returns may be requested within 30 calendar days after delivery.
How long does a refund take?
Approved refunds are returned through the original transaction channel within 7–10 business days after the returned product has been received and inspected.
How quickly are after-sales requests handled?
After-sales requests are normally reviewed within 3 business days after all required information is received.