Velmorasa™ accepts eligible return requests submitted within 30 calendar days after confirmed delivery.
Return Eligibility
To qualify for review, an item must generally be:
- Unused, unwashed, and unaltered;
- Free from stains, odors, pet hair, and household debris;
- Returned with original labels, accessories, and packaging;
- Accompanied by valid order information;
- Shipped only after return authorization has been provided.
Curtains should be unfolded carefully for inspection but should not be installed, washed, hemmed, cut, or modified before a return decision is made.
Items That May Not Be Returnable
The following may be excluded unless they arrived damaged or incorrect:
- Customized, personalized, cut-to-size, or altered products;
- Items marked as final sale;
- Used, washed, stained, or damaged textiles;
- Products returned without required components;
- Returns submitted outside the stated return period;
- Items damaged by incorrect care, installation, or handling.
Starting a Return
Email service@velmorasa.com with the order reference, item name, reason for return, and relevant photographs. Approved requests will receive return instructions. Do not send products back without authorization.
Unless the item is confirmed to be damaged, defective, or incorrect, the customer is responsible for return transportation costs. Original shipping-related charges are not refundable unless required by applicable law.
Returned products are inspected after arrival. Approved refunds are issued after the inspection is completed. Financial institutions may require additional processing time before the adjustment appears.
Velmorasa™ may refuse returns that do not meet the stated conditions or may apply a reasonable deduction when an item shows handling beyond what is necessary to inspect it.