velmorasa™ is owned and operated by Shenzhen Juanyu E-commerce Trading Co., Ltd. | Legal Representative: Tang Yuzhi
Business Address: Room 10C, Building B, Movie Building, No. 2 Guiyuan Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen City | Customer Support Email: service@velmorasa.com
30-Day Return Window
Eligible products may be returned within 30 calendar days after delivery.
For a standard preference-based return, the product should generally be unused, unwashed, undamaged, and in substantially original condition with the original accessories and packaging where reasonably possible.
Curtains may be carefully inspected after delivery but should not be washed, cut, hemmed, permanently altered, or damaged before a preference-based return.
Customized, personalized, made-to-measure, or altered products may have reasonable return restrictions where those restrictions are clearly disclosed before the order is submitted.
Requesting a Return
Contact service@velmorasa.com with:
- Your order number;
- The product involved;
- The reason for the return;
- Relevant photos or videos where appropriate.
After-sales requests are normally reviewed within 3 business days after all required information is received.
Do not automatically send returns to our registered business address. Once a return request is approved, customer support will provide the correct return destination and instructions.
Return Shipping Costs
For preference-based returns, the customer is responsible for return shipping costs.
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate replacement, refund, return arrangement, or other suitable resolution without additional return cost caused by the confirmed merchant-side issue.
Refund Timing
Approved refunds are returned through the original transaction channel within 7–10 business days after the returned product has been received and inspected.
Cancellation
Cancellation requests may be approved only before fulfillment begins.
No cancellation charge applies when a cancellation is approved before fulfillment begins.
After dispatch, the standard return process applies.