velmorasa™ is owned and operated by Shenzhen Juanyu E-commerce Trading Co., Ltd. | Legal Representative: Tang Yuzhi
Business Address: Room 10C, Building B, Movie Building, No. 2 Guiyuan Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen City | Customer Support Email: service@velmorasa.com
Business Address:
Room 10C, Building B, Movie Building, No. 2 Guiyuan Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen City
Customer Support
Our customer service team assists with product information, order questions, delivery status, cancellation requests, returns, damaged or incorrect products, and other after-sales matters.
Customer Support Email: service@velmorasa.com
Telephone: +86 18017133746
Customer Service Hours: 8:00 AM–10:00 PM
After-sales requests are normally reviewed within 3 business days after all required information is received.
When contacting us about an existing order, please provide your order number and a clear description of the request. Photos or videos may be requested where reasonably necessary to review a damaged, defective, incomplete, or incorrect product.
Please contact us before returning any product. Our registered business address is not automatically the return warehouse. Approved returns will receive the appropriate return destination and instructions.