velmorasa™ is owned and operated by Shenzhen Juanyu E-commerce Trading Co., Ltd. | Legal Representative: Tang Yuzhi
Business Address: Room 10C, Building B, Movie Building, No. 2 Guiyuan Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen City | Customer Support Email: service@velmorasa.com
These Terms of Use govern access to and use of the velmorasa™ website.
Acceptable Use
The website may be used for lawful activities such as browsing products, reviewing store information, submitting orders, checking order information, and contacting customer support.
Users must not intentionally interfere with website security, attempt unauthorized access, introduce harmful software, submit information for fraudulent purposes, unlawfully copy protected content, or use the website in violation of applicable law.
Consistent Store Rules
The following rules apply consistently throughout the velmorasa™ website:
- Estimated transportation time is normally 3–7 days after dispatch;
- Eligible returns may be requested within 30 calendar days after delivery;
- Approved refunds are returned through the original transaction channel within 7–10 business days after the returned product has been received and inspected;
- After-sales requests are normally reviewed within 3 business days after all required information is received;
- Preference-based return shipping costs are the customer's responsibility;
- Cancellation requests may be approved only before fulfillment begins;
- No cancellation charge applies when cancellation is approved before fulfillment begins;
- After dispatch, the standard return process applies;
- Applicable shipping charges are displayed at checkout before an order is submitted.
Related Policies
Website use and customer orders are also subject to our Privacy Policy, Shipping Policy, Return Policy, and Terms and Conditions.
Questions regarding website use may be sent to service@velmorasa.com.